Privacy Policy for Our Clients

We value your trust and safeguard your personal data carefully every day

Our Commitment to Privacy Protection

Your privacy is important to us. We collect only the personal data necessary to deliver reliable window cleaning and top-tier customer support, keeping your details safe under Malaysia’s privacy standards.

This policy explains what information we gather, how we use it, and your rights to access, change, or remove your data. We believe transparency is key in building long-term client relationships.

Personal Data Collection Methods

We gather information you provide directly and through automated means, such as your contact details, appointment preferences, and communication records.

Direct Data You Provide

  • • Your name and contact details when you make a booking
  • • Your feedback, messages, or queries sent through our form
  • • Special instructions or preferences for your cleaning appointment
  • • Payment-related communications and history
  • • Documentation for service follow-up or reminders

Automated Data Collected

  • • Device details and browser information
  • • IP address, time zone, and language settings
  • • Visit duration and site navigation paths
  • • Interaction logs for security and troubleshooting
  • • Cookies and similar identifiers for basic functionality

How We Use Your Data

Data helps us communicate efficiently, send reminders, customize care, address your feedback, and optimize our cleaning services for each client.

  • • To arrange, confirm, and follow up on appointments
  • • To send service details, reminders, and recommendations
  • • To improve our processes through customer feedback
  • • For record-keeping, troubleshooting, and quality control
  • • As needed to comply with Malaysian law
  • • To analyze usage metrics and website trends
  • • To process queries or issues quickly and clearly

Privacy Promise: We do not sell or share your data with outside parties except trusted providers helping deliver our services or as required by law.

Data Sharing and Disclosure

Data is only shared with carefully selected vendors supporting our services, or at legal request. We have safeguards to keep your information confidential and secure.

Trusted Service Providers

Our partners, such as scheduling and payment processors, adhere to strict confidentiality and data protection standards in line with Malaysian law.

Legal Requirements

We disclose data only when required for compliance with applicable laws, court orders, or regulatory requests.

Anonymous Insights

We use aggregated data to spot service trends and improve our business without revealing client identities.

Your Privacy Rights

You can access, correct, or request deletion of your personal data. Contact us if you wish to review or amend your information for privacy.

  • • Request a copy of your personal data held by us
  • • Ask to update or correct inaccurate personal details
  • • Request erasure of your personal data records
  • • Obtain your data in a portable format
  • • Express objections to certain data uses
  • • Request restricted data processing in specific cases

For privacy rights or questions, contact our Data Protection Officer via the details below—requests are handled promptly and respectfully.

How We Keep Data Secure

We employ technology, physical, and procedural safeguards to protect your data, limiting access to only those team members who need it.

Technical Safeguards

  • • Encrypted storage of sensitive data
  • • Firewall and antivirus monitoring
  • • Secure authentication for system access
  • • Regular security protocol reviews

Organizational Measures

  • • Regular staff training on privacy practices
  • • Internal audits of data handling procedures
  • • Clear escalation process for data incidents
  • • Strict access control policies

How Long We Keep Your Data

Data is kept as long as necessary for service delivery, client records, and legal requirements, then securely deleted or anonymized.

  • • Booking and client profile data
  • • Service preference and support records
  • • Messages and follow-up notes
  • • Payment method and history records
  • • Opt-in preference and communication logs

We remove or anonymize data when it is no longer needed for any purpose above.

International Data Handling

Your data stays in Malaysia as much as possible. International transfers only occur if required and always with strong safeguards.

  • • Data center security measures in partner locations
  • • Encryption of records during any transfer
  • • Selection of partners with strong privacy standards
  • • Compliance with Malaysia’s Personal Data Protection Act

Cookie Usage Policy

Cookies help us keep your experience smooth and secure, tracking only minimal, non-sensitive activities for site functionality and analytics.

Types of Cookies We Use

  • • Required for core site operations, such as logins and navigation
  • • Used for analytics and tracking site performance
  • • Support custom communication or settings
  • • Enable features like language preference or accessibility adjustments

You can adjust cookie settings or delete cookies in your browser preferences, though site features may be affected.

Updates to This Privacy Policy

We update this policy as needed and will notify you of major changes. Review this page for the latest version anytime.

  • • Website announcements for major changes
  • • Email updates to registered clients
  • • Date updates at the top of this policy
  • • Contact information for questions

Changes take effect once posted; continued use signals acceptance of revised terms.

Contact Us About Privacy

For privacy questions, requests, or concerns, use the contact details below.

Dynoravelyta

Level 16, Menara UMCity, Iskandar Puteri, Johor 79250 Malaysia

Phone: +60 3-4504 9391

Email: content@dynoravelyta.sbs

Last revised January 27, 2026

Effective from January 27, 2026