Terms and Conditions of Window Cleaning

These terms set out the obligations, rights, and rules for using our window cleaning services and website. Please review carefully before booking or submitting any details.

Updated February 17, 2026

Acceptance of Terms

By accessing our site or scheduling a window cleaning, you agree to abide by these terms. Use is subject to Malaysia’s civil and consumer laws, as well as our internal code of conduct.

Definitions

To keep things clear, here are some meanings for key terms used throughout this agreement.

‘Service’ means any professional window cleaning provided to homes or businesses.

‘Client’ refers to the individual or entity booking window cleaning or submitting an inquiry.

‘Provider’ means our company, staff, and authorized third-party partners acting on our behalf.

‘Website’ means our online platform at dynoravelyta.sbs

Permitted Use of Our Services

You may use our services for lawful, non-commercial purposes only. Use must comply with safety procedures and site operation guidelines set out by our team.

Eligibility

Services may be booked by individuals over 18 or those with authority to do so for organizations. Proof of eligibility may be requested prior to cleaning appointment.

Bookings from minors require guardian consent.

User Responsibilities

As a client, you are responsible for maintaining truthful communication and providing safe access as needed.

Provide accurate contact and appointment information.
Notify us of hazards, fragile areas, or needed accommodations.
Pay for services promptly with approved methods only.
Treat team members with courtesy and respect at all times.

Prohibited Activities

To maintain service quality and legal compliance, you agree not to engage in the following:

Falsifying appointment or payment details.
Using our services for unlawful or unsafe purposes.
Attempting to disrupt security or data systems.
Soliciting team members for off-book services or employment.
Publishing harmful or defamatory content on our website or social media.

Intellectual Property

All site content, brand marks, service content, and unique methods belong to us or licensed partners. No copying, republishing, or unauthorized use is permitted.

Your Submitted Content

Any feedback or comments submitted to us may be used for quality improvement, testimonials, or marketing with your permission.

Your Content Rights

You retain ownership of feedback but give us the right to use it in accordance with this agreement.

Our Privacy Commitment

Your data is handled under our Privacy Policy, which explains how information is collected, used, and protected. Continued use acknowledges acceptance of these standards.

View our Privacy Policy

Important Limitations

Review these limits on liability and guarantees for your awareness and security.

Service Warning

Results may vary based on property type, weather, or special conditions. We do not promise specific results in every circumstance.

Limitation of Liability

Our responsibility is limited to the scope of work agreed for cleaning. We are not liable for incidental, indirect, or unforeseeable damages.

Indemnity

You agree to hold us harmless from any third-party claims arising from your violation of these terms or unlawful use of our services.

Dispute Resolution and Law

We encourage direct negotiation for resolving issues. If unresolved, formal processes apply.

Arbitration

Any unresolved disputes may be settled through arbitration in Malaysia, in accordance with relevant laws and procedures.

Clients are encouraged to settle matters amicably prior to formal action.

Online Dispute Resolution

For online payments or bookings, you may also use an Online Dispute Resolution process per consumer protection guidelines.

Read the ODR procedure

Severability

If part of these terms is deemed unenforceable, all other sections remain in effect.

Full Agreement

These terms, together with policies linked or referred, make up the complete agreement between client and provider.

Governing Law and Jurisdiction

These terms are governed by Malaysia’s laws, with exclusive jurisdiction for all disputes in local courts.

Termination

Services or accounts may be discontinued if terms are breached, including for abuse, fraud, or misuse. Unused services may not be refunded if terminated for cause.

Changes

Terms and services may be updated periodically, with notice provided to users where appropriate. Continued use means acceptance of revisions.

Questions or Notices

For questions about these terms or your service, reach out to us using the details below.

Support Email: content@dynoravelyta.sbs

Contact Number: +60 3-4504 9391

Mailing Address: Level 16, Menara UMCity, Iskandar Puteri, Johor 79250 Malaysia

Effective Date: 17 February 2026

Version: 2.0